Returns & Exchanges

SMTOWN GLOBAL wants you to be satisfied with your purchase, which is why we offer a 30-day return policy for most unopened and official merchandise. Please ensure all items remain in their original packaging with all inclusions, such as photocards and posters, intact to be eligible for a refund.

1

Initiate Your Request

Log into your account and navigate to your order history to select the items you wish to return and submit a formal request.

2

Await Authorization

Our customer service team will review your request within 2-3 business days and provide a Return Merchandise Authorization (RMA) number along with the shipping address.

3

Pack Your Items

Carefully pack the items in their original condition and include the RMA number inside the package to ensure your return is processed correctly.

4

Ship and Track

Send your package using a trackable shipping method and provide the tracking number to our support team to expedite your refund or exchange.

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30-Day Window

Return within 30 days of delivery

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Free Returns

Prepaid shipping label provided

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Fast Refunds

5-7 business days processing